According to a 2009 Skills Needs Assessment, conducted by a Michigan governmental unit,  Companies (employers) from emerging industries seek experienced workers who have good interpersonal skills, such as employee relations, managing behaviors, communication, problem solving, conflict resolution, teamwork abilities and customer service.  Strong interpersonal skills enable you to work amicably and efficiently with internal and external customers.  


 


Given this need in the marketplace, DOCOM Consulting developed a 45-hour, 15-session, 4-unit seminar focused on “Building Your Employability Skills Portfolio.”  

This course has been certified by the Michigan Institute for Educational Management (MIEM)  in Lansing, and has been awarded 4.5 SB-CEUs.  The entire curriculum was piloted and successfully taught in a suburban-Detroit Adult Education Department in September, 2009.

The seminar, structured in 15, 3-hour sessions, features four focused units on:

  1. Employee Relations
  2. Managing Your Behaviors
  3. Customer Service
  4. Generational Issues


Additionally, the course includes an optional fifth unit, “Job Application Preparation,” with three topics (i.e., resume writing, interviewing skills-tips-techniques and job search strategies).  In total, the 5-unit course consists of 18 separate topics, each taught in 3-hour blocks for a complete and comprehensive examination of what employers need and expect from potential new hires.